---
title: "How can I open the reserved cars?"
description: "I don't have a chip card/customer card - how can I open the car?"
url: https://hilfe.carusocarsharing.com/en/articles/47-how-can-i-open-the-reserved-cars
collection: "Usage"
updated: 2026-07-18
language: en
alternates: [de]
---

# How can I open the reserved cars?

I don't have a chip card/customer card - how can I open the car?

The reserved caruso vehicles can be opened and closed with the caruso customer card and with the caruso carsharing app.

If you have not received a caruso customer card, you can request one by email at info@carusocarsharing.com.

_PS: The car key is located in the glove compartment. Always lock and unlock with the car key during stops._

> **Info:** If you have activated the caruso modul on your Klimaticket, you will not receive a caruso customer card. You can then open and close the vehicles with the climate ticket.